Support

Questions, problems, or ideas are welcome at support@kam-q.com.

Where KAM-Q keeps its data

Windows: %LOCALAPPDATA%\KAM-Q
Mac: ~/Library/Application Support/KAM-Q (the Apple Mail version uses KAM-Q Apple Mail)
Web: inside your browser. Use Settings, then sign out and erase KAM-Q data from this browser.

Delete the KAM-Q program, the Desktop icon, and the data folder above. Your email is not touched, because KAM-Q only keeps its own search index.

KAM-Q says it cannot connect to Outlook

Open Outlook first. If Outlook has a New Outlook switch at the top right, turn it off. KAM-Q works with classic Outlook.

Windows asks about an untrusted publisher, or says scripts are disabled

Your computer only allows approved programs. KAM-Q is signed by PRB Interactive Inc. Ask your IT team to allow that publisher.

The same email shows twice

A folder that holds copies of your mail is probably included. Open the folder list and untick the extra folder.

Indexing seems slow

Very large mailboxes take time, and KAM-Q reads newest mail first. You can keep using it while it works. Choosing fewer folders makes it much faster.